RedotPay Identity Verification (KYC): Requirements & Approval Tips

Security & KYC

To keep your account secure and unlock all features—including the ability to order Virtual and Physical Visa cards—you must verify your identity on RedotPay. This Know Your Customer (KYC) process involves providing your personal details, a photo of your ID, and a quick face scan.

"Don't worry, the KYC process is fully automated. If your lighting is good and your documents are valid, approval usually happens in under 2 minutes. Follow these tips to avoid instant rejection." — Security Team

Core Verification Steps

The verification process is straightforward. Ensure you have your original physical ID ready before you begin.

1. Personal Information

Enter your details exactly as they appear on your ID. If your ID includes a middle name, add it after your first name in the "First Name" field.

2. ID Upload

Take a clear photo of your original, physical identification document.

3. Face Scan

Complete a quick biometric scan using your phone's front camera.

4. Final Review

Double-check all entered data before submitting. Information cannot be changed once submitted.

18+ Minimum Age

3 Mo Min Validity

1 Account / User

Important Rules:

Only original physical IDs are accepted. Do not use copies, screenshots, or photos of a screen.
Your ID must be valid for at least 3 months from the date of submission.
If a personal statement is requested, it must be submitted within 14 days, or your application will be rejected.

Tips for Entering Personal Information

Small typos will cause an automatic rejection by the AI system. Double-check that your birthday format (Day/Month/Year) perfectly matches the text on your ID card.

Uploading Your ID Photos (Front & Back)

Place your ID on a flat surface in a well-lit room. Avoid glares from overhead lights or shadows from your phone. Ensure all four corners of the ID are visible in the photo.

If your ID has information on the back, you must upload both the front and back photos.

ID Card (Front)

ID Card (Back)

Pro Tip: Wipe your phone's camera lens with a microfiber cloth before taking the ID photos to ensure the text is razor-sharp.

Completing the Face Scan

The final step is the biometric face scan. Ensure you are the only person visible in the scan. Use a plain background if possible.

Hold your phone steady at eye level.
Remove any hats, heavy makeup, or masks.
If you wear glasses, remove them to prevent glare from the screen.

Common Rejection Reasons

Error/Issue	How to Fix
"Blurry Document"	Retake photo ensuring camera is focused and lens is clean.
"Glare Detected"	Turn off flash. Move away from direct overhead lighting.
"Name Mismatch"	Ensure middle names are included exactly as written on the ID.

Claim Your Verification Bonus

Before you start your KYC, make sure you registered with a promo code. If you haven't yet, you can use the code below to secure a $5 bonus upon successful verification.

Sign-up Promo Code pkee7

Verification FAQs

What is a 'Personal Statement'? +

In rare cases where the AI cannot verify your identity, the system may request a handwritten personal statement holding your ID. You will be given specific instructions in the app if this is needed. You have 14 days to provide it.

Can I use a digital ID or a photocopy? +

No. RedotPay strictly requires original physical documents. Screenshots, photocopies, or pictures of another screen will be instantly rejected by the AI detection system.

Verify Your Identity Today

Once verified, you will unlock the full potential of your RedotPay wallet and crypto cards.

Start Verification